Terms & Conditions

Please read the following terms and conditions carefully

If you wish to book a Technician/Private Repair Professional via our website www.servicestop.in you must agree to the terms below as the exclusive basis which governs such booking and must click the “I agree to Service Stop Terms and Conditions” box on the registration and booking contacts information page. Not agreeing to any of the terms, will not allow you to book a private Repair Professional/Technician via this website. If you are booking on behalf of someone else, by clicking “I agree to Service Stops Terms & Conditions”, you are representing that you simply have their authorization to accept these terms and conditions on their behalf.

READ THE USER TERMS GIVEN BELOW CAREFULLY BEFORE USING OUR WEBSITE.

General T&C

Definitions

You — acting as a customer, registering a brand-new booking/case with the company.

Company — the company hereby mentioned as Services Stop Private Limited.

Booking — placed via the registration through the website for booking of the technician/repair professional for booking the services.

Agreed Time — the scheduled date and time for your services to be provided and as mentioned within the registration form.

PRO/Service Provider — PRO and service Providers are interchangeable terms used for Technicians, or Private Repair professionals registered with the company to offer their services to the top customers.

Services

a)The company provides technology-based services for providing home solutions in Bangalore like repairing / services of home products to you and you agree to obtain the services offered by the third party technicians / Service Providers / Private Repair Professionals (“the Service Provider”). All the Services provided by the company to you by means of your use of the registration on the website of the company are hereinafter mentioned as the “Service.”

b)The entire Booking request as directed by the customer shall be forwarded to the concerned repair professional/service provider by the company. The Service Provider shall be provided on an availability basis, and therefore, the same shall be communicated to the customer through the company internal mechanism procedure, however, it is clarified that on availability of the Service Provider, the communication details of Service Provider & Customer shall be shared between both the company for the benefit of both the parties to perform or exercise their rights & obligations.

c)In case, the Service Provider accepts the booking request made by you with the company, your information is sent to the Service provider including your name, contact number, and other necessary details.

d)The Company shall endeavour reasonable efforts to bring you in contact with the Service Provider to render the specified service subject to the availability of the Service Provider in or around the required location at the time of your booking request made to the company.

e)It is pertinent to mention here that, the company itself does not own/regulate the Service providers, and neither there exists any employer/employee relationship between them. It's the Service Provider who shall render the specified services to you as per the relevant information submitted with the company while registering with the company. The availability of the services to be rendered by the Service Provider to you is, therefore, subject to the agreement (to be) entered into between you and the Service Provider and the Company will never be a party to such agreement, in any manner whatsoever. Accepting of the booking request by the company, and the Service Provider does not reach your service location or decide not to render services, in that case/event the company shall not be held susceptible to you in any manner whatsoever and neither the Customer is under obligation to form any payment in lieu thereof.

f)You hereby certify and ensure that the relevant information you provide to the company while registering your request or creation of the account is accurate and complete altogether respect as could also be demanded by the company in the application form. The company is entitled to an all-time verification of the information that you have provided. The company shall not be liable if you do not visit the appropriate web portal or dial-in the right call centre number. The company reserves the proper to discontinue or introduce any of the modes of booking Service Provider.

g)You will treat Service provider introduced to you through us with respect and not cause damage to them or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their service.

h)Before handing over the products to be repaired the customer shall take care and ensure themselves about the credibility of the Service Provider and any defect in service or damage to the asset; spare parts; accessories; products shall not be compensated by the company in any manner whatsoever and it is clarified that that Company shall not be held responsible in any manner whatsoever if any such harm/damage/ loss is caused to the Service Provider due to any such transfer or products to the Service provider for Service.

i)You should confirm & clarify from the service provider about the scheduled time, and the spare parts required to render the service including the total/aggregate service charges involved therein except the minimum cost before the beginning of the Service. Just in case the same isn't discussed, it is implied that the customer is aware of the service charges and has consented to avail of the services as could also be informed or directed by the service provider.

j)You will compensate and defend the company fully against any claims or legal proceedings brought against us by the other person as a result of your breach of these Terms.

k)Please note that we aren't responsible for the behaviour, actions or inaction, accuracy, the efficiency of Service Provider, quality of Service which you'll use (through us or otherwise). Any Contract for the provision of services is exclusively between you and the Service provider and not we in any manner whatsoever, and we provide a platform to introduce Service provider and Customer seeking the service.

Charges and Payment

You will make payment in full to the Service provider accessed to you through us for any services provided by such Service providers to you. You shall be required to pay the minimum charges & Repair charges along with the spare part costs if any installed or replaced/substituted in the products, to the Service Provider and the minimum service fee of Rs.100 for visiting should be paid by the customer if service is not availed. The Service charges shall be updated or amended from time to time, and it will be your responsibility to stay informed about the prevailing minimum charges for the services. And you should confirm the same from the Service provider about the service fee for the repair of the products before initiation of the Service. You agree that you will pay for all services you avail from the Service Professional either by way of cash, or online payment, or any other payment method introduced by the company. Any payment made is non-refundable. After the completion of the Service, we will facilitate for you to receive a copy of the acknowledgment from the Service Provider on your registered e-mail account with the company.

Indemnification

By accepting these User Terms, you agree that you shall safeguard, assure and hold the company, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, harmless from and against any and all claims, costs, damages, losses, expenses, and liabilities (including attorneys' fees and costs) arising out of or in connection with: (a) Violation or breaking of any term of these User Terms or any applicable law or regulation, whether referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged by the company, or (c) your use or misuse the website.

Liability

The information and recommendations provided to you on or through the website is for general information purposes only and does not constitute any advice. The company will always keep the website and its contents correct and up to date but does not guarantee that (the contents of) the website are free of errors, defects, malware, and viruses or that the website is correct and accurate in all means.

The company shall further not be responsible for damages resulting from the use of (or the inability to use) electronic means of communication with the website, failure or delay of the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Without causing harm to the foregoing, and insofar as allowed under mandatory applicable law, the Company's aggregate liability shall in no event exceed an amount of INR 1000.

The standard of the services requested through the use of the application or the Service is entirely the responsibility of the Service Provider who ultimately provides such services to you. The company under no circumstances accepts liability in connection with and/or arising from the services provided by the Service Provider or any acts, action, behaviour, conduct, and/or negligence on the part of the Service Provider. Any complaints related to the services provided by the Service Provider should therefore be submitted to the Service Provider.

Intellectual property RIGHTS (Trademarks and Copyrights)

The company is the sole owner of all the rights to the website, or any other digital media, and its contents mentioned on the website. The content is the design, layout, text, images, graphics, sounds, video, etc. the website or any other digital media content embodies trade secrets and property rights protected under applicable laws. All titles, ownership, and property rights on the website and its content shall remain with the company, its affiliates, agents, authorized representatives as the case may is.

All rights which are otherwise claimed under this Terms and Conditions or by the company are hereby reserved. The information contained in this website is meant, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.

All related icons and logos are trademarks or service marks or word marks of the company in various authorities and are protected under applicable copyrights, trademarks, and other proprietary rights laws. The unofficial copying, modification, use, or publication of these marks is strictly prohibited.

Modification of the Service and User Terms

The Company has the right, at its sound judgement, to modify or replace any of these User Terms, or change, suspend, or discontinue the application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the web site or by sending you to note through the Service, Application or via email. The company may also impose limits on certain features and services or restrict your access to parts or all of the Service suddenly or liability.

Notice

The Company may give information by means of a general notice on the Service or Application, or by electronic mail to your email address on record in the Company's account information, or sent by regular mail to your address on record in Company's account information.

Privacy and Cookie Notice

The Company collects and processes the personal data of the visitors/ registered customers of the website and the promotional offers may be sent by the company on time to time basis unless the same is denied by them by informing the company.

Excusable Delays (Force Majeure)

Neither party hereby shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Some excusable delays for failures may be caused by, among other things, strikes, lock-out, riots, rebellions, accidental explosions, floods, storms, acts of God, and similar occurrences.